Enfield MPs Nick de Bois and David Burrowes demand a reaction from First Capital Connect to solve persistent delays for commuters

Enfield MPs Nick de Bois and David Burrowes have written to a train company to voice commuters' concerns about recent cancellations and delays.

Delays and cancelled trains have blighted the First Capital Connect (FCC) train service to Kings Cross and Moorgate stations in recent weeks.

Trains normally go through Crewes Hill, Gordon Hill, Enfield Chase, Grange Park, Winchmore Hill and Palmers Green stations.

However, persistent problems have caused the MPs to act.

In a letter today to FCC, the Enfield North and Southgate MPs highlighted several incidents during the past two weeks and demanded something was done.

It reads: “I am sure you are aware of the appalling delays and disruption to services on the Kings Cross/Moorgate line and in particular the Hertford Loop which affects our constituents.

“Inner city services will get priority but why are the Enfield passengers seemingly the last priority?”

On Monday, December 2, signalling problems caused a journey from Enfield Chase to Essex Road to take one hour and 25 minutes, an hour longer than a standard journey.

The letter concluded: “I would appreciate an urgent response, before the Christmas break and a plan of action to help mitigate what has become a very troubling and frustrating situation for my long suffering constituents.”

Comments (6)

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5:41pm Wed 18 Dec 13

Jon10 says...

Why isn't their letter to Network Rial, since it is infrastructure problems?

Funnily enough, today Network Rail was redefined as a government department, and its debt is back on the government books.
Why isn't their letter to Network Rial, since it is infrastructure problems? Funnily enough, today Network Rail was redefined as a government department, and its debt is back on the government books. Jon10

11:46pm Wed 18 Dec 13

long67 says...

Its a funny old world is it not. I seem to remember not that long ago that a Tory government privatized the railways, to make them more efficient at least before privatization they worked! Have the chickens now come home to roost.
Its a funny old world is it not. I seem to remember not that long ago that a Tory government privatized the railways, to make them more efficient at least before privatization they worked! Have the chickens now come home to roost. long67

12:00pm Sat 21 Dec 13

dons24pelliparclose says...

From http://www.firstcapi
talconnect.co.uk/abo
ut-us/media-centre/n
ews/2013/major-disru
ption-great-northern
-route/

" At 0105, there was a major signal failure between New Barnet and Alexandra Palace which blocked this section of the East Coast Main Line".

t has been a very frustrating day for our passengers and staff. FCC have done our best to help but the signalling system also knocked out many of our station information and online systems which made a difficult situation even harder.

"As a result of this, First Capital Connect has, for the most part, been unable to run trains between Alexandra Palace and Potters Bar and has had to thin out our service across all routes into King's Cross and Moorgate- - probably an understatement!

Almost all trains have had to run around the Hertford loop, via Hertford North, which has significantly reduced the number of services FCC can run both long distance and locally around the loop as well as extend journey times for passengers on trains from Peterborough and Cambridge."

"If passengers do find they have to pay for an alternative timetabled public transport not listed above they can reclaim this via FCC’s online customer relations contact form or customer comment cards in stations"

"FCC had also arranged for car park season ticket holders to be able to park in our station car parks on the Thameslink route".

“In recognition of the extremely difficult journeys our passengers have had to endure FCC have increased the compensation FCC normally offer so that it covers the full fare if they were delayed by 30 minutes or more, rather than the 50% normally offered for delays between 30 minutes and an hour."
From http://www.firstcapi talconnect.co.uk/abo ut-us/media-centre/n ews/2013/major-disru ption-great-northern -route/ " At 0105, there was a major signal failure between New Barnet and Alexandra Palace which blocked this section of the East Coast Main Line". t has been a very frustrating day for our passengers and staff. FCC have done our best to help but the signalling system also knocked out many of our station information and online systems which made a difficult situation even harder. "As a result of this, First Capital Connect has, for the most part, been unable to run trains between Alexandra Palace and Potters Bar and has had to thin out our service across all routes into King's Cross and Moorgate- - probably an understatement! Almost all trains have had to run around the Hertford loop, via Hertford North, which has significantly reduced the number of services FCC can run both long distance and locally around the loop as well as extend journey times for passengers on trains from Peterborough and Cambridge." "If passengers do find they have to pay for an alternative timetabled public transport not listed above they can reclaim this via FCC’s online customer relations contact form or customer comment cards in stations" "FCC had also arranged for car park season ticket holders to be able to park in our station car parks on the Thameslink route". “In recognition of the extremely difficult journeys our passengers have had to endure FCC have increased the compensation FCC normally offer so that it covers the full fare if they were delayed by 30 minutes or more, rather than the 50% normally offered for delays between 30 minutes and an hour." dons24pelliparclose

12:04pm Sat 21 Dec 13

dons24pelliparclose says...

The absence of an FCC representative at the Public Transport Consultative Group Stakeholders held in Enfield Civic Centre on Thursday to explain in person would not have gone unnoticed
The absence of an FCC representative at the Public Transport Consultative Group Stakeholders held in Enfield Civic Centre on Thursday to explain in person would not have gone unnoticed dons24pelliparclose

1:07pm Sat 21 Dec 13

long67 says...

dons24pelliparclose wrote:
The absence of an FCC representative at the Public Transport Consultative Group Stakeholders held in Enfield Civic Centre on Thursday to explain in person would not have gone unnoticed
You cant expect any one from FCC to show up they are not interested in their customers, This is what happens when a certain government privatised the Railways, it was all going to be so lovely, and now we must be the laughing stock of the world. Come back British Rail all is forgiven. I wonder why when the previous mob were in power they did not reprivatise the Railways.
[quote][p][bold]dons24pelliparclose[/bold] wrote: The absence of an FCC representative at the Public Transport Consultative Group Stakeholders held in Enfield Civic Centre on Thursday to explain in person would not have gone unnoticed[/p][/quote]You cant expect any one from FCC to show up they are not interested in their customers, This is what happens when a certain government privatised the Railways, it was all going to be so lovely, and now we must be the laughing stock of the world. Come back British Rail all is forgiven. I wonder why when the previous mob were in power they did not reprivatise the Railways. long67

6:45pm Mon 23 Dec 13

ponderman says...

Tarmac the railways, reduce traffic congestion, £68,995 for my nice powerfull car and I am in a jam, I could be doing 90 up an ex railway line that has been tarmaced, sod it.
Tarmac the railways, reduce traffic congestion, £68,995 for my nice powerfull car and I am in a jam, I could be doing 90 up an ex railway line that has been tarmaced, sod it. ponderman

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