A GP practice that was given warnings by the health watchdog over regulatory breaches has made improvements, inspectors have found.

The Care Quality Commission (CQC) found Grove Road Surgery in Tottenham had taken action to address concerns over its governance and handling of complaints.

The practice, which provides care to around 4,600 patients, was rated ‘inadequate’ by the CQC following an inspection in July last year.

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The watchdog identified breaches of regulations relating to complaints and governance, and put the surgery into special measures, meaning the provider could be stopped from operating the service unless it improves.

According to a report published by the CQC in September, the surgery did not operate an effective system for identifying, receiving, recording, handling and responding to complaints.

It also found the surgery did not operate effective systems and processes to manage risks associated with emergency situations, action safety alerts or ensure that patients’ prescribed medicines received appropriate monitoring.

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The practice subsequently drew up an action plan to ensure it complied with the regulations, and the care watchdog carried out a follow-up inspection in March this year.

In a report published on May 11, the CQC said it “found the practice had made improvements sufficient for us to consider the warning notice had been met”.

Among the report’s key findings were that the practice had “adequate systems in place to manage risks associated with emergency situations” and monitoring systems “now kept patients safe in relation to the use of high-risk medicines”.

Inspectors also found that complaints were “handled appropriately” and governance arrangements “supported the delivery of high-quality care”.

The CQC says it will “consider the practice’s ratings in all key questions and overall when we carry out a full comprehensive inspection at the end of the period of special measures”.