I bought a smoke alarm from Wickes, fitted it, checked it, and relaxed thinking my family was protected. However, a month or so later I tested it and found that it was not working. I even tried using smoke to set it off – no reaction. Wickes were not interested as I no longer had the receipt. I tried to put a review on their website but Wickes rejected my comments. It seems only favourable comments or trivial complaints are accepted.

Jon Fowke

Mandeville Road, Enfield