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Enfield MPs Nick de Bois and David Burrowesstep up campaign to improve rail services
Two MPs have stepped up their campaign to improve train services for the people of Enfield.
Enfield North MP Nick de Bois and Enfield Southgate MP David Burrowes are calling for refunds to delays and cancellations to be automatic.
Both MPs have campaigned for travellers and commuters spate of delays or cancellations.
Mr de Bois and Mr Burrowes both spoke in Parliament early this year expressing their concern with the services and have now called on FCC, Network Rail and Greater Anglia to up their game.
Mr de Bois said: "We need to make sure that Greater Anglia, First Capital Connect and Network Rail make good on their promises of greater investment which will ensure the infrastructure is improved and therefore reduce substantially the delays.
“What's more, it's vital we ensure passengers can hold these organisations to account rather than be passed off with flimsy excuses and promises of jam tomorrow"
The pair have insisted on improvements, including automating the refund process for delays or cancellations for Oyster Card and season ticket holders so there would be no need for passengers to apply.
They would also like a simpler refund system for those without season tickets or Oyster cards, and for operators such as Greater Anglia and FCC to meet minimum independent passenger satisfaction survey levels as a condition of contract.
And with the current rolling stock almost 40 years old, the MPs have also called for investment in new trains.
Mr Burrowes said: “We have secured good intentions and assurances from Network Rail and FCC. Now it's time for them to put their money where their mouth is and pay commuters when things go wrong. We will continue to press for an improved service for our constituents who deserve better."
First Capital Connect runs the 'Hertford loop' overground service which runs through Crews Hill, Gordon Hill, Enfield Chase, Grange Park, Winchmore Hill and Palmers Green
The Greater Anglia service passes through Enfield Town, Enfield Lock, Brimsdown, Southbury, Turkey Street and Bush Hill Park stations.
An FCC spokesman said: "We take passenger satisfaction extremely seriously and pay for independent research among people on our trains every month so that we can see how we're doing and improve.
“However, it is difficult to maintain passenger satisfaction when there are so many delays outside our control caused by signal failures and power issues, which we have been working with our MPs to explain.
“Our delay compensation scheme is generous and we have simplified it to make it easier meaning more people than ever are now claiming.”
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