Enfield MPs Nick de Bois and David Burrowesstep up campaign to improve rail services

Enfield Independent: Nick de Bois and David Burrowes are pushing for urgent rail imrpovements Nick de Bois and David Burrowes are pushing for urgent rail imrpovements

Two MPs have stepped up their campaign to improve train services for the people of Enfield.

Enfield North MP Nick de Bois and Enfield Southgate MP David Burrowes are calling for refunds to delays and cancellations to be automatic.

Both MPs have campaigned for travellers and commuters spate of delays or cancellations.

Mr de Bois and Mr Burrowes both spoke in Parliament early this year expressing their concern with the services and have now called on FCC, Network Rail and Greater Anglia to up their game.

Mr de Bois said: "We need to make sure that Greater Anglia, First Capital Connect and Network Rail make good on their promises of greater investment which will ensure the infrastructure is improved and therefore reduce substantially the delays.

“What's more, it's vital we ensure passengers can hold these organisations to account rather than be passed off with flimsy excuses and promises of jam tomorrow"

The pair have insisted on improvements, including automating the refund process for delays or cancellations for Oyster Card and season ticket holders so there would be no need for passengers to apply.

They would also like a simpler refund system for those without season tickets or Oyster cards, and for operators such as Greater Anglia and FCC to meet minimum independent passenger satisfaction survey levels as a condition of contract.

And with the current rolling stock almost 40 years old, the MPs have also called for investment in new trains.

Mr Burrowes said: “We have secured good intentions and assurances from Network Rail and FCC. Now it's time for them to put their money where their mouth is and pay commuters when things go wrong. We will continue to press for an improved service for our constituents who deserve better."

First Capital Connect runs the 'Hertford loop' overground service which runs through Crews Hill, Gordon Hill, Enfield Chase, Grange Park, Winchmore Hill and Palmers Green

The Greater Anglia service passes through Enfield Town, Enfield Lock, Brimsdown, Southbury, Turkey Street and Bush Hill Park stations.

An FCC spokesman said: "We take passenger satisfaction extremely seriously and pay for independent research among people on our trains every month so that we can see how we're doing and improve.

“However, it is difficult to maintain passenger satisfaction when there are so many delays outside our control caused by signal failures and power issues, which we have been working with our MPs to explain.

“Our delay compensation scheme is generous and we have simplified it to make it easier meaning more people than ever are now claiming.”

Comments (3)

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12:22pm Tue 15 Apr 14

dons24pelliparclose says...

Services operated by Abellio Greater Anglia as Train Operating Company, operate under the terms of a franchise contract that extends to 15th October 2016. Train punctuality for Abellio Greater Anglia, West Anglia sector, in the most recent four-week period ended 31 March 2014 was 93.6% compared to the Abellio Greater Anglia Average of 92.1% for the same period. It has already been announced that Abellio Greater Anglia services serving Enfield Town,Enfield Lock, Brimsdown, Southbury, Turkey Street and Bush Hill Park stations transfer to services operated as part of the London Overground Network from 2015
Services operated by Abellio Greater Anglia as Train Operating Company, operate under the terms of a franchise contract that extends to 15th October 2016. Train punctuality for Abellio Greater Anglia, West Anglia sector, in the most recent four-week period ended 31 March 2014 was 93.6% compared to the Abellio Greater Anglia Average of 92.1% for the same period. It has already been announced that Abellio Greater Anglia services serving Enfield Town,Enfield Lock, Brimsdown, Southbury, Turkey Street and Bush Hill Park stations transfer to services operated as part of the London Overground Network from 2015 dons24pelliparclose
  • Score: -1

12:36pm Tue 15 Apr 14

dons24pelliparclose says...

The present franchise for First Capital Connect awarded to First Group is in place to September 2014. It is expected that Preferred Bidder Status for the Thameslink, Southern and Great Northern franchise which takes over the services on the "Hertford Loop" will be announced in Mid May 2014 after which "mobilisation" of the new team to operate the Thameslink, Southern and Great Northern franchise will occur.
The present franchise for First Capital Connect awarded to First Group is in place to September 2014. It is expected that Preferred Bidder Status for the Thameslink, Southern and Great Northern franchise which takes over the services on the "Hertford Loop" will be announced in Mid May 2014 after which "mobilisation" of the new team to operate the Thameslink, Southern and Great Northern franchise will occur. dons24pelliparclose
  • Score: -1

12:46pm Tue 15 Apr 14

dons24pelliparclose says...

In a Press Release dated 11th April 2014 First Capital Connect announced that "the First Capital Connect’s customer relations contact telephone number has changed to 0345 026 4700,,,,,"and "Following customer feedback a dedicated team has been introduced in Plymouth to handle the more complex correspondence – this work was previous undertaken in Mumbai...."First Capital Connect’s Customer Service Director Keith Jipps said:“The introduction of a team dedicated to the handling of the more difficult cases will give our customers better customer service in general.”
In a Press Release dated 11th April 2014 First Capital Connect announced that "the First Capital Connect’s customer relations contact telephone number has changed to 0345 026 4700,,,,,"and "Following customer feedback a dedicated team has been introduced in Plymouth to handle the more complex correspondence – this work was previous undertaken in Mumbai...."First Capital Connect’s Customer Service Director Keith Jipps said:“The introduction of a team dedicated to the handling of the more difficult cases will give our customers better customer service in general.” dons24pelliparclose
  • Score: 2

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