Get involved: send your pictures, video, news & views by texting ENFIELD NEWS to 80360, or email us
Bernard Hogan Howe hands police operators award in Hendon
Metropolitan Police Commissioner Bernard-Hogan Howe has presented awards to police 999 operators at a special ceremony in north London.
The Central Communications Command (CCC) officers were given a certificate congratulating them for their “exceptional performance” last year.
Speaking at the awards ceremony at the Peel Centre, in Aerodrome Road, Hendon, the commissioner said: “The public, and victims in particular, must be at the heart of everything we do - and CCC are, for obvious reasons, a crucial part of that.
"CCC has collectively risen to that challenge, and can credibly claim to be the best in the country. This commendation rightly honours the part each and every member of staff has played in their success."
There were 100 staff members present at the event at which former centre manager Superintendent Sean Wilson was presented with the certificate.
The award was for all employees for their professionalism and dedication in dealing with 5.25million calls a year in a compassionate manner.
During the 2012/2013 year, the team met and exceeded telephone targets by answering 999 calls in an average of five seconds, and 101 calls in less than 11 seconds.
CCC's achievement was also praised by Ian Dyson, Assistant Commissioner for the City of London Police and ACPO lead for contact management.
He said: "CCC manages significant daily demand, of which many requests for service are complex and require professional and highly skilled staff to manage risk at the first point of contact.
"No other force in the country deals with the volume and type of demand managed by the MPS. There is no question that CCC has continued to improve its service year on year."
Comments are closed on this article.