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Enfield hospital in bottom ten for patient experience
Research by a cancer charity revealed that an Enfield hospital has been ranked amongst the bottom ten in the UK for patient experience.
Macmillan Cancer Support is calling for urgent action to be taken across the capital as North Middlesex Hospital in Sterling Way, Edmonton, was ranked the sixth worst hospital in the country for cancer patient experiences.
Eight other London hospitals were also named in the bottom ten and it is the third year in a row that London NHS trusts have packed the lower echelons of the table.
The study compares the measure of patients’ experiences whilst being treated for cancer in hospital. The categories included clear explanation of diagnosis and treatments, support whilst in care and being treated with respect.
Hospitals that consistently appeared in the lowest 20 per cent of the 63 questions asked made up the undesirables.
Carol Fenton, Macmillan’s general manager in London, said: “It is unacceptable that some cancer patients in London are being let down by hospitals failing to provide crucial support, alongside medical treatment. There can be no excuses – especially post-Francis and the situation at the Mid Staffordshire Hospital NHS Trust.
“We need one pan-London effort. There is no reason why the capital should not have the best cancer outcomes of any major city. Today it falls lamentably short.”
Gateshead and East Cheshire NHS Trusts came in first and second in the best cancer patient experience whilst it was Imperial College Healthcare Trust that came last in the rankings.
Macmillan are now developing a cancer support and information service at North Middlesex to help improve standards.
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